Cookie Policy

Essential website features

These support a service you request or remember your privacy choice.

• Your choice: oap-consent-v1 is stored in this browser's local storage for up to six months, so we remember whether you allowed or rejected Analytics.
• Secure forms: OAKSPALMS_FORM is a secure session cookie created when you start using a form. It helps prevent forged and duplicate submissions. The cookie lasts for the browser session; the form security token is valid for up to two hours.
• Spam protection: Google reCAPTCHA loads when you start using a form and may use its own cookies and device signals to distinguish people from automated abuse. Google manages the lifetime of that storage.
• Website assistant: the assistant uses browser and service storage to support the conversation when you use it. Its processing is explained in our Privacy Policy.

Optional Analytics

Google Analytics is blocked until you accept it. After acceptance, it uses first-party cookies, including _ga and _ga_Q63HPBZ5QC, to distinguish visits and understand site use. Our tag is configured with a cookie lifetime of up to six months. We use the results to understand traffic sources, popular pages and completed enquiries or newsletter signups.

Rejecting Analytics keeps its tag blocked. If you withdraw an earlier acceptance, we disable further measurement and remove this site's accessible Analytics cookies. Withdrawal does not erase data already collected; you can send a privacy request if you have a question about your information.

Change your choice at any time

Use Cookie settings here or in the footer of any page. Accept and Reject are equally available. You can browse the website and use its forms with Analytics off. Clearing browser storage or using another browser may ask you to choose again.

Your browser also provides controls to delete or block cookies. Blocking essential storage may prevent forms or the assistant from working. More information is available in Google's cookie explanation.